FREQUENTLY ASKED QUESTIONS

BILLING AND PAYMENTS

CLAIMS

COVERAGE

CUSTOMER SERVICE

NEW POLICIES

New Jersey: Applicable to New Business policies effective on or after 10/11/2020, or Renewal policies effective on or after 10/24/2020.

Pennsylvania: Applicable to New Business policies effective on or after 6/13/2020, or Renewal policies effective on or after 8/15/2020.

For NJ new policies effective prior to 10/11/20, NJ renewal policies effective prior to 10/24/20, PA new policies effective prior to 6/13/20 or PA renewal policies effective prior to 8/15/20, please click here.

Billing & Payments

Do not wait for us to send you a bill. Your policy will not be issued until payment is received. If you are mailing your payment, your policy will be effective the date after the postmark if a future date had not been previously selected.

We offer 2 payment options, 1 payment and 4 installments.

We offer several ways to pay your bill:

Online by clicking on any of the QuickPay Links on any page on Plymouthrock.com.

Online by clicking on Motorcycle Insurance Payment.

With AutoPay (EFT) – scheduled payments will be automatically deducted from your bank account. Sign up now and save money on service charges and postage!

By Mail – Send your check and payment stub in the envelope we provided or, print out a copy of your bill from the Documents page in your online account and mail it to us. Don’t forget to write your policy number on the check! Please allow at least 5 business days for your payment to be processed.

We accept electronic withdrawals from your checking or savings account. We also accept Visa, MasterCard, Discover and American Express. We do not accept withdrawals from Money Market accounts.

Your policy will not cancel if the payment is not received by the due date, however a late fee will be incurred.

If you receive a notice of cancellation, your policy will cancel as of the cancellation date indicated on the notice. If your policy is in cancellation due to non-payment, your policy will cancel as of the cancellation date, unless the payment amount is paid prior to the cancellation date.

Yes, you can submit a payment on a cancelled or expired policy through your online account or here. If you are seeking reinstatement for a non-payment cancellation, please contact us or your agent.

If you cancel your policy, you may be entitled to a refund. Not all refunds are pro-rated. Pro-rated means that the amount of time the policy was in effect is compared to the 12 month term and that proportion is multiplied against the premium.