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Rider Insurance Claims Information

Claim Reports, Contact, FAQ & Forms

If you have a general question about claims, or if you would like to check the status of an existing claim, please:

Motorcycle at repair shop
Motorcycle Accident

Report a Claim

Rider offers 24-hour online claims service. You can report a claim online or by phone. One of our claims representatives will contact you within 48 hours of receiving the report to assist you with the processing of your claim.

  • To file a claim by phone, call toll free (866) 211-0055 (24 hours).
  • To file a claim for a Delaware, Indiana, Maryland, Michigan, New Jersey, Pennsylvania*, Ohio or Virginia policy, email riderfirstreports@plymouthrock.com
  • To report a Pennsylvania claim for policies effective on or after 6/13/2020, click here.

*Pennsylvania policies effective prior to 6/13/2020.